Thank you for shopping with Ojivaa.com. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered. By placing an order through our Website, you agree to the terms outlined below.
1. Order Processing
Orders are processed after successful payment verification.
Standard processing time is 1–3 business days (excluding weekends and public holidays).
During peak seasons, promotional events, or unforeseen circumstances, processing times may be extended.
Once your order has been dispatched, you will receive a confirmation email or SMS containing tracking information, where available.
2. Shipping Destinations
Ojivaa.com ships to customers:
Across India
Selected international destinations
If your country is unavailable during checkout, please contact our support team to confirm shipping availability.
3. Estimated Delivery Time
Domestic Orders (India)
Standard Delivery: 3–7 business days
Remote or rural locations: 5–10 business days
International Orders
Standard International Delivery: 7–21 business days
Delivery times vary depending on destination country, customs clearance, local courier services, and other external factors.
These delivery estimates are approximate and are not guaranteed.
4. Shipping Charges
Shipping charges are calculated during checkout based on factors including:
Delivery location
Package weight
Package dimensions
Shipping method selected
Promotional offers, if applicable
Any applicable shipping fees will be displayed before you complete your purchase.
5. Order Tracking
Where tracking is available, customers will receive shipment tracking details via email or SMS after dispatch.
Tracking information may take up to 24 hours to become active after shipment.
6. Customs, Duties & Taxes
For international orders:
Import duties
Customs fees
VAT/GST
Local taxes
Clearance charges
may be imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated during checkout.
Ojivaa.com is not responsible for delays caused by customs inspections or import procedures.
7. Delivery Delays
While we strive to deliver orders within the estimated timeframe, delays may occur due to:
Customs clearance
Weather conditions
Public holidays
Natural disasters
Transportation disruptions
Government regulations
High shipping volumes
Courier service interruptions
Force majeure events
Ojivaa.com is not liable for delays beyond our reasonable control.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
Ojivaa.com is not responsible for:
Incorrect delivery addresses
Incomplete addresses
Incorrect postal codes
Failed delivery attempts resulting from customer-provided information
Additional shipping charges may apply if a package must be re-shipped.
9. Failed Deliveries
If a delivery cannot be completed because:
The recipient is unavailable
The address is incorrect
Customs documentation is incomplete
Delivery is refused
the package may be returned to us.
Any additional shipping costs incurred for re-delivery may be charged to the customer.
10. Lost or Damaged Shipments
If your package is:
Lost in transit
Damaged during delivery
Delivered with missing items
please contact our customer support within 48 hours of receiving your order and provide:
Order number
Photos of the package and products (if damaged)
Description of the issue
Claims are subject to review and verification.
11. Partial Shipments
In certain cases, orders containing multiple products may be shipped separately to ensure faster delivery.
You will not be charged additional shipping fees for split shipments unless otherwise stated during checkout.
12. Delivery Confirmation
An order is considered delivered once confirmed by the shipping carrier at the delivery address provided during checkout.
If you believe your package has been incorrectly marked as delivered, please contact both the shipping carrier and our support team promptly.
13. Shipping Restrictions
Certain products may not be eligible for shipment to specific countries or regions due to applicable laws, customs regulations, carrier limitations, or product restrictions.
Ojivaa.com reserves the right to cancel orders that cannot be legally or practically fulfilled.
14. Force Majeure
Ojivaa.com shall not be responsible for delays or failure to deliver orders caused by events beyond our reasonable control, including but not limited to:
Natural disasters
Pandemics
War
Civil unrest
Government actions
Transportation disruptions
Labor strikes
Cyber incidents
Utility failures
15. Contact Us
For any shipping or delivery questions, please contact us through the contact information available on Ojivaa.com.
