At Ojivaa.com, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, replacements, cancellations, and refunds are accepted for purchases made through our Website.
By placing an order on Ojivaa.com, you agree to this Policy.
1. Order Cancellation
Before Shipment
Orders may be cancelled before they are dispatched from our warehouse.
If your cancellation request is approved before shipment, a full refund will be issued to your original payment method.
After Shipment
Once an order has been shipped, it cannot be cancelled. Customers may instead be eligible for a return in accordance with this Policy, where applicable.
2. Return Eligibility
You may request a return within 7 days of receiving your order if:
You received the wrong product.
You received a damaged product.
The product arrived defective.
The product was incomplete or missing essential parts.
The incorrect quantity was delivered.
To qualify for a return, the product must:
Be unused and unopened.
Be in its original packaging.
Include all accessories, manuals, labels, and promotional items.
Be accompanied by proof of purchase or the original order number.
3. Non-Returnable Products
For hygiene, health, and safety reasons, the following items cannot be returned unless they arrive damaged or defective:
Opened Ayurvedic or herbal products
Supplements
Personal care items
Cosmetics
Products with broken safety seals
Gift cards
Promotional or clearance items marked as non-returnable
Any product that has been used or altered after delivery
4. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery.
Your request should include:
Order number
Description of the issue
Clear photographs of the product
Photographs of the shipping package
Photographs of the shipping label (if applicable)
Failure to report the issue within this period may affect our ability to process your claim.
5. Return Approval
All return requests are reviewed individually.
Ojivaa.com reserves the right to:
Approve or reject return requests based on the information provided.
Request additional documentation or photographs.
Decline returns that do not meet the eligibility requirements.
Return authorization must be obtained before sending any product back.
Unauthorized returns may not be accepted.
6. Return Shipping
If the return is due to our error (such as an incorrect, damaged, or defective product), we may arrange return shipping or reimburse reasonable return shipping costs, where applicable.
For all other approved returns, the customer is responsible for return shipping expenses unless otherwise required by applicable law.
7. Refund Process
Once the returned product is received and inspected:
Approved refunds will be processed to the original payment method.
Refunds are generally issued within 5–10 business days after approval.
Processing times may vary depending on your payment provider or financial institution.
Shipping charges, customs duties, taxes, and handling fees are generally non-refundable unless the return is due to our error or required by law.
8. Replacement Policy
Where appropriate and subject to stock availability, we may offer a replacement instead of a refund.
If the requested replacement is unavailable, a refund or store credit may be offered at our discretion.
9. International Orders
For international purchases:
Customers are responsible for return shipping costs unless the return is due to our error.
Customs duties, import taxes, brokerage fees, and other government charges are generally non-refundable.
Customers are responsible for complying with the return requirements of the destination country.
10. Refused Deliveries
If a customer refuses delivery without a valid reason or fails to accept delivery, any return shipping charges, customs fees, duties, taxes, or other related costs may be deducted from the refund, where permitted by law.
11. Fraud Prevention
Ojivaa.com reserves the right to refuse refunds, returns, or replacements in cases of suspected fraud, abuse of this Policy, unauthorized transactions, or repeated excessive return activity.
12. Force Majeure
We are not responsible for delays in processing returns or refunds caused by circumstances beyond our reasonable control, including natural disasters, transportation disruptions, customs delays, labor disputes, or governmental actions.
13. Changes to This Policy
We reserve the right to update or modify this Return & Refund Policy at any time. The revised version becomes effective immediately upon publication on Ojivaa.com.
14. Contact Us
If you have any questions regarding returns, refunds, or replacements, please contact us through the contact information available on Ojivaa.com.
