Thank you for shopping with Ojivaa.com. This Payment Policy explains the payment methods, processing procedures, and related terms that apply to purchases made through our Website. By placing an order, you agree to this Payment Policy.
1. Accepted Payment Methods
Ojivaa.com accepts secure payments through authorized payment service providers. Depending on your location, available payment methods may include:
Credit Cards (Visa, Mastercard, American Express, etc.)
Debit Cards
UPI (for eligible customers)
Net Banking
Digital Wallets
PayPal (where available)
Stripe (where available)
Razorpay-supported payment methods
Other payment options displayed during checkout
Available payment methods may vary by country or region.
2. Currency
Prices are displayed in the currency shown on the Website at the time of purchase.
For international orders, your bank or payment provider may apply currency conversion rates and foreign transaction fees. These charges are determined by your financial institution and are your responsibility.
3. Payment Authorization
All payments are subject to authorization and verification by the applicable payment provider.
Ojivaa.com reserves the right to:
Decline or cancel orders if payment cannot be verified.
Request additional identity verification when necessary.
Refuse transactions suspected of fraud or unauthorized activity.
Your order will only be processed after successful payment confirmation.
4. Secure Payments
We use trusted third-party payment gateways that employ industry-standard security measures, including encryption and secure payment processing.
Ojivaa.com does not store your complete credit card or debit card details on its servers.
5. Pricing
All prices listed on Ojivaa.com are subject to change without prior notice.
We strive to ensure pricing accuracy; however, in the event of a pricing error, we reserve the right to cancel or refuse any order placed at an incorrect price. If payment has already been received, any applicable refund will be issued to the original payment method.
6. Taxes and Duties
Applicable taxes are calculated at checkout where required.
For international orders, customers are responsible for any customs duties, import taxes, VAT, GST, brokerage fees, or other charges imposed by the destination country unless otherwise stated during checkout.
7. Failed or Declined Payments
A payment may fail or be declined for reasons including:
Insufficient funds
Incorrect payment details
Bank authorization issues
Payment gateway errors
Suspected fraudulent activity
Card restrictions or expired cards
If your payment fails, please verify your payment details or contact your bank before attempting the transaction again.
8. Order Confirmation
Once your payment has been successfully processed, you will receive an order confirmation via email or other available communication channels.
If you do not receive confirmation within a reasonable time, please contact our customer support team.
9. Refunds
Approved refunds will be issued to the original payment method used for the purchase.
Refund processing typically takes 5–10 business days after approval, although the actual crediting time may vary depending on your bank or payment provider.
Please refer to our Return & Refund Policy for complete refund eligibility and procedures.
10. Chargebacks
If you believe a transaction is unauthorized or incorrect, please contact us before initiating a chargeback with your payment provider.
Fraudulent or abusive chargebacks may result in order cancellation, account suspension, or other actions permitted by applicable law.
11. Fraud Prevention
To protect our customers and business, Ojivaa.com may:
Verify customer identity
Review transactions for unusual activity
Delay or cancel suspicious orders
Request additional documentation before processing an order
These measures help prevent fraud and unauthorized transactions.
12. Payment Disputes
If you experience any payment-related issues, we encourage you to contact our customer support team so we can work to resolve the matter promptly.
13. Limitation of Liability
Ojivaa.com is not responsible for delays, failures, or interruptions in payment processing caused by third-party payment providers, banks, internet outages, technical issues, or circumstances beyond our reasonable control.
14. Changes to This Payment Policy
We reserve the right to update or modify this Payment Policy at any time. Any changes will become effective upon publication on Ojivaa.com.
Continued use of the Website after such changes constitutes acceptance of the revised Policy.
15. Contact Us
If you have any questions regarding payments or billing, please contact us using the contact information available on Ojivaa.com.
